Hotmail emails are not being received from a particular sender

A client of iTandCoffee contacted us today about a problem she was having with her Hotmail email.  A friend of this client had sent several emails, but none had been received in her Hotmail email inbox.

Our client and her friend had checked and double-checked to make sure that the email address was correct and that the email was in the sender's 'Sent' mail.

After a check of our client's Hotmail (Outlook) account, we discovered that the sender was in the list of 'blocked' email addresses.  This was preventing any email from that person from reaching the client's inbox.

Removal of the 'blocked' email address fixed the problem.

Below is an article that describes how to look at and modify your 'junk' and 'blocked' mail settings for hotmail/outlook email addresses.                                                         ​

• Block or allow (junk email settings) - Office Support      

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