Imagine how much money Telstra could save by addressing customer problems the FIRST TIME! And how much stress we all would be saved!
This got me thinking ...
Imagine if Telstra resolved our queries and problems on the first contact. I speak to so many people who suffer the same sort of problems that I have suffered nearly every time I have dealt with Telstra.
How much money would they save in staff costs! And how much stress would they save for all of us!
Here is the list of our own Telstra recent issues (ie other than the Usage Meter issue), for anyone brave enough to read on! For anyone on a Pinnacle Bundle, you may be interested in the first one. I would be interested to know if anyone else has had this extra charge appear on their bill.
The other thing that has caused no end of frustration is trying to use the 'Get back in touch' button in the emails that they send. I don't think that these have ever worked for me, and I have ended up having to call the standard number and wait, once again, to speak to someone - and also have to re-explain the same problem yet again.
I know that my experieinces are not unusual. Please feel free to share your own experiences - it might make me feel better (or worse).
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