iTandCoffee is at 34 High Street Glen Iris 3146, Victoria Australia
Call 1300 885 420 or (03) 9886 0814
© 2019 iTandCoffee Pty Ltd. All rights reserved ACN: 606 340 434
I was reading an article just this morning, about the serious problems being encountered by many residents who live nearby to iTandCoffee in Glen Iris. In fact, only last night I received a call from a family who have been without internet for two weeks.
Here is the article I saw in the SMH:
At iTandCoffee, we too have suffered a severe case of NBN frustration.
Having placed the order with Telstra in early January to switch to NBN (which resulted in multiple frustrating follow up calls to clarify incorrect information given by the person who processed the order), we then heard nothing for 6 weeks. As I'm sure you will understand if you are one of the huge number of people who has ever dealt with Telstra issues, I just couldn't find the energy to get on the phone to Telstra to chase up what was happening with the order.
Then, in late Feb, we received a text saying the install would happen the next day, along with a contradicting email stating that the install would occur in two days.
Having contacted a Telstra 'case manager' to clarify the date (and complain about the lack of warning), and then arranging for someone to be present for the 4-hour window of 8am-12pm on day, no-one from NBN turned up on the day or contacted us to explain the 'no show'.
Our case manager from Telstra then booked the next available appointment with NBN, which was on March 30 - again between 8am-12pm. This meant waiting another month for action!
Once again, we arranged for someone to be present for the 8am-12pm window. It was after 11:30 on March 30 when we finally received a call saying that the technician wouldn't be there until about 2pm!
Then, when he finally did arrive, we were informed that he couldn't do anything because a conduit from the 'pit' outside into the premises was not large enough, and that Telstra would need to fix this before NBN could do their 'bit'!
Now, we supposedly have a 'remediation appointment' scheduled for May 19 - over 4 months after the original order was placed.
What is not clear is when Telstra will fix the 'conduit size' issue. Yet more time needs to be wasted on calls to Telstra to resolve just what is happening, something that I could not face this past week.
Now, after reading this morning's article, I think I will be cancelling my order and sticking with my current ADSL internet connection for as long as possible.
Do you have a NBN tale of woe? Feel free to leave a comment below if you have.
What's on at iTandCoffee ?