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This month, I found myself nearing my data limit on my mobile phone.
Just as a aside, this was mainly due to unexpected data usage I have incurred by looking at my photos, after I had upgraded to iCloud Photo Library. Every time I want to view a photo when I am off my WiFi, it is 'pulling the photo down' from my iCloud and using a bit of my mobile data.
As a consequence I am now avoiding looking at photos on my iPhone when I am out and about - unless I absolutely have to.
In the past when I have neared my data limit, I have purchased a 'Data Pack' from Telstra for extra data, which I have been able to do very easily from my Telstra 24x7 App.
I am then only charged for the days that I use this Data Pack, so it has never cost very much. The only thing was that I had to remember to 'turn off' this data pack at the start of the next month, to avoid ongoing charges.
Well, I was excited to see that Telstra has made a change to how it handles excess data usage on my post-paid mobile account.
When I chose the option 'Add-Ons' option in my Telstra 24x7 app, I got the below message on my screen - telling me that Data Packs are no longer available. Instead Telstra has a new service called Extra Data.
Great (or so I thought) - all sorted, no need to do anything.
I must have 'missed the memo' when Telstra announced this new service/feature. (Did anyone else see it?) Apparently, it came in on May 12th 2015.
The message that I got indicated that, as soon as I exceeded my data limit, I could rest assured that the 'Extra Data' that Telstra now offers would kick in, saving me from excess data charges.
The screen said nothing about having to activate this new feature - it appeared in would just happen seamlessly.
Well, maybe not!
Today, I went to my Telstra 24x7 app to check how much phone credit I still had available to me for the month.
To my shock, it showed that I had over 300MB of excess data usage!
I tapped on the Add Ons option at the top of the screen again (like I had before I had exceeded my limit), only to find on the next screen that the 'Extra Data' feature was showing as 'Inactive' (see below).
So, I have NOW activated this feature using the Activate button shown.
But the big question is now whether I am going to get a large excess data charge on my next bill.
Here's hoping the Telstra billing system is smart enough to recognise that this 'Extra Data' feature has been activated on my account during the billing month, and therefore wipe any 'Excess Data' charge.
Stay tuned - I'll let you know when I get my bill later this month!
For those of you interested in ensuring you have activated this feature on you Telstra mobile plan, here is the relevant page from the Telstra website.
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