Over 5 hours was spend on online chats in one day. I saved as many of the chat transcripts as I could (i.e. those that didn't terminate unexpectedly and force me to start a whole new chat and repeat EVERYTHING again). The resulting transcripts would be funny if they weren't such a sad and sorry indictment on the quality of Telstra's phone and online support in so many cases.
Read about my dealings with Telstra on Wednesday and Thursday this week, trying to resolve a problem with a client's email account - where this account has not been able to receive any mail for 10 days (i.e. anyone sending to this email account gets a 'mailbox unavailable' message).
It all started when Telstra made an error and deleted the mail account and then (supposedly, but obviously not properly) re-instated it.
Unfortunately, its not over yet - it took over 5 hours to just get the problem recognised and 'escalated' to the next level of Telstra support. I think its time to lodge an official complaint and think about going to the Ombudsman.
Read more here ...