iTandCoffee is at 34 High Street Glen Iris 3146, Victoria Australia
Call 1300 885 420 or (03) 9886 0814
© 2019 iTandCoffee Pty Ltd. All rights reserved ACN: 606 340 434
Well, it has been a long, painful road - one that is not quite ended yet.
But it looks like we are almost there.
We now have NBN installed at the iTandCoffee shop. It is a cable connection through Telstra, and the speeds that we now get are sooooo much better than before.
It took 7 months from order to installation. It was supposed to be completed by the start of March this year.
From the first appointment when no-one from NBN turned up, to the second when the technician turned up well after the arranged time and couldn't complete the job, through the subsequent 3 months of postponed appointments, each month without explanation.
Finally, we had technicians turn up in the second-last week of June.
These technicians seemed to have no awareness of the problem that had prevented the install in March, so came unprepared and had to come back a second, then third day!
We had thought that we were finally getting our installation earlier in June, when an NBN team was digging up the concrete outside the shop and installed a box on the wall. Alas, it was not ours - it was our neighbour's.
So the concrete had to be dug up a few weeks later for our own connection.
When I asked the technician why the two addresses were not done in one go (as one would have thought would be the most sensible, cost effective approach), I was told that it was must have been because I didn't have my order in early enough!
Visible smoke came out ears at these words! The poor technicians who must face frustrated customers like me.
What concerns me (and I know also concerns others I speak to) is the waste of money from the repeated mis-communication and poor co-oridination.
I hear stories like my own from so many other clients and subscribers.
Do you have your own NBN story? And, if you have NBN, is it better or worse that your old internet connection?
I am happy to report that the speed of the iTandCoffee Shop's NBN internet connection is MUCH better than it was - downloads are about 7-8 time faster than our ADSL connection, and uploads are about 30-40 times faster.
Fingers crossed that this continues.
What's on at iTandCoffee ?