In the last week or so, whenever she accessed her Chrome web browser on her computer, whatever she was trying to access would be 'hijacked' by all sorts of popups and ads, making it impossible to look at anything online.
This will have been caused at some time during that week by someone inadvertently installing some 'Adware' software on the computer - maybe by clicking on a dodgy message that popped up. Sometimes, these 'dodge' messages are well disguised, so it is not that hard to 'catch' a dose of adware on your computer.
But, what do you do when this happens to your Windows computer? It is not that hard to remedy.
Just go to your Control Panel and choose the Programs and Features option.
Hopefully, when you sort by this 'Installed On' date, you will be able to identify the culprit that is causing your Adware - look for items that appeared at some point since you noticed the problem.
If you see an program you are not sure about, you can always use Google to find out whether it is likely to be the cause of your problem.
If it seems to be your culprit, click on it and choose Uninstall, which will be at top left above the list.
In my friend's case, this was all we needed to do to remove the cause of her adware woes!
Here is an article that provides some further advice and suggestions for dealing with 'adware' and 'spyware' on your computer.