iTandCoffee is at 34 High Street Glen Iris 3146, Victoria Australia
Call 1300 885 420 or (03) 9886 0814
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23/1/2018 0 Comments
Check your internet service status if you are having Wi-Fi and other device issues
I am regularly receiving calls and attending appointments with clients who suspect a problem with their technology - perhaps their Wi-Fi seems abnormally slow. Or their mail does not seem to want to connect - instead asking them to enter their password over and over. In another case, the Apple ID’s password would not be accepted - saying there was some sort of ‘server error’. This can lead to attempted passwords resets, and all sorts of password confusion and grief.
In each of these recent cases, the client was suffering an internet service outage at their address - usually with their cable/HFC connection, regardless of whether they are connected to the NBN.
Before assuming you have a device, password or Wi-Fi problem, it might be worth doing a quick check to see if your ISP has an outage.
Just Google something like ‘Optusnet service status’ (substituting the name of your own ISP instead of Optusnet) to find the applicable web page. I use my iPhone to do this, first switching off Wi-Fi so that I can do this check using my mobile data, instead of using the internet service that might be the issue.
Same issue impacting non-NBN and NBN cable services
Before NBN came along, our home cable service was really reliable - so we jumped at the chance to have HFC (cable) NBN installed at the iTandCoffee Shop, expecting great speed and service.
How wrong we were. In the 12 months since ordering the NBN, it has caused us innumerable issues. While the speed is great (when it is working), the reliability has been appalling - especially for a business (like so many others) completely reliant on internet.
These NBN outages not only impact our internet at the shop - they also stop calls getting through to our shop’s landline phone, so there is an even greater impact than if we had not switched to NBN.
I trawl through the press regularly, hoping that there will be a report about a solution to this ongoing, unacceptable issue. At the moment, there does not seem to be an end in sight for those of us on impacted cable services.
Here's an article about this issue, published on Jan 14 in the Herald Sun:Fury mounts at NBN fiasco
Leave a comment below if you too are suffering outages like this.
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